How does it work?

We’ve already said that support packs save time. So how is our process built?

Payment. After the money has reached our account your support plan is active.
Onboarding. For the first time we need to receive access credentials for our developers and a short intro about your business. After this you give us a list of tasks.
Estimate. Our team gives you a preliminary resource estimate for your tasks.
Approval. If the number of hours is out of the plan, you can reschedule non-critical tasks to the next month or buy additional hours.
Development process. It’s our favorite item in this list 😊
Quality Control. First, we conduct testing on our side, then you check the result of the work.
Release.

It’s way for your regular tasks and also for critical. Regular response time is 24 hours. If you have a critical issue, we’ll respond to you in time according to your plan (30 min, 1 or 2 hours).
Only senior developers are included in our plans. If there’s a need for an architect, you can add it on an hourly basis (at least 1 hour).
‍
Once you realize that you need more hours, you can upgrade your plan or switch to “Pay As You Go” model. This option is available from the first day of your subscriptions. Otherwise, you want to downgrade your plan or cancel it at all, you can do it after 3 months.
‍
Read also about license discounts for prepaid plans!
‍
Interested? Contact us!