services

How we understand Dynamics support

Choose the support plan that matches your solution.

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Services

We build the structures
and infrastructure

Easy onboarding

Our experts will start working on your tasks right after signing the agreement.

Assigned support team

We dedicate a developer or team for you. Therefore, ongoing expertise is maintained on your project!

Solution audit

We will advise you on solutions based on our experience. Optionally, we can conduct a full audit.

Min response time

So you can be sure of the stability of your business processes.

An ERP implementation is a massive undertaking that needs substantial resource and financial investments. While Microsoft’s ERP, Microsoft Dynamics 365 Finance and Operations (ex-Microsoft Dynamics AX), enables organizations to completely transform business performance, it also comes equipped with some of the best post-implementation support-services packages in the market. When you encounter a critical challenge with your Dynamics 365 platform, you should seek immediate help and assistance. Learn about the various support options that Global ERP has to offer and see which options would be the best fit your business needs.

Usually, support providers like to call their support plans by obscure names: bronze, gold, diamond. We want to be as clear as possible and compare them to the on-board supporter: quarter-time, half-time and full-time. You can learn more about why it pays off.

Our plan covers break-fix, user training, and workflow administration for Dynamics 365 ERP and technologies related to Dynamics including, but not limited to Power BI, Power Apps, SQL Server, etc.

Select a support plan

All of our Support Plans have been carefully crafted to maximize performance for our clients.

Starter

You have small issues only or your team needs help from time to time. Keeping a quarter-time person on the team is extremely inconvenient. Interacting with freelancers is unreliable.

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Basic

We offer you 40 billable hours (one workweek) every month for a fixed fee. The most simple and reliable.

We offer you 80 billable hours (two workweeks) every month for a fixed fee.

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Advanced

There’re situations when you need a full-time worker for an hourly rate.

We offer you 160 billable hours every month for a fixed fee. So you can add packages of 40 hours with the same amazing rate!

Pay As You Go

This is not a prepaid plan. You can simply pay developers by the hour, depending on your current needs. No constant monthly payments.

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To see if this option suit you better than prepaid read this article or talk to us.

Support plans comparison

  Starter Basic Advanced Pay As You Go
Billable Hours 40 80 180+ 0+
Flexible - -
Response Guarantee for Critical 2 h 1 h 30 min Please inquire*
Option to add and architect
(hourly base)
MS Premium Support 5 tickets/month 20 ticket/month Unlimited* Please inquire*
Dedicated Project Manager
US-Based Experts from our Headquarters
Reactive/Proactive Support
Solution Audit
Code Promotions
Hotfixes, Updates, CU Updates, New Releases
Performance Tuning
SQL Server Support - -
Security Role Audit - -
Sharepoint Support - -
User License Audit - -
Power BI - -
Disaster Recovery - -
Azure Support - -
Training - -
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